Web Professionals

Carolina's Community of Digital Creators and Communicators

Category: UNC specific (Page 1 of 2)

Web Professionals Catch Up – October 2023 Recap

November 10, 2023 /

This will be a low-key town-hall style Zoom meeting to discuss the future of the UNC Web Professionals Group and to share a little of what Team members learned at last week’s HighEdWeb conference in Buffalo.

Date: Friday, October 27
Time: 11:00 AM – 12:00 PM
Location: Zoom
Hosts: Rachell Underhill, Gia Branciforte, Paul Cardillo, Daniel Reeves

Presentation Recap and Notes

Agenda

  • Welcome – Rachell
  • We’re still here – Daniel
    • Depth and Breadth of group, goals
    • Previous presentations
  • Who are you? – Gia
  • High Ed Web Recap – Paul
  • Questions and Feedback

Meeting Items

During Meeting

Notes

  • Attendees
    • Count: 42
  • Rachell Underhill: Intro
    • History
    • Web Redesign for the Graduate School
    • History
      • Group History
        • UNC History
        • UNC Web History
      • Current Group
  • Daniel Reeves: What we do
    • What we do overview
    • Examples of past presentations (see list above for more information)
  • Gia Branciforte: Introduction
    • History
    • Current Engagement
      • No leadership level person currently
      • More collaborative
    • Polls and Survey
  • Paul Cardillo: Introduction
    • History
    • Provides Office Hours for any Web.UNC issues
    • Teams and membership logistics
      • Information about how to get access to the team
    • High Ed Web Conference – Buffalo
      • The conference was the impetus for this meeting
      • We are all in a similar boat and trying to do much with few resources
      • Steering the Circus Presentation
      • Rachell Underhill’s Presentation
        • 6 minute video of the process she used in her redesign of the website
      • General Conversation about the conference
  • Open Floor
    • Providing a space for all to talk about the conference or anything relevant
    • Group sharing
      • Networking groups around campus are coming back together
      • Web Professionals would love to connect with and collaborate on value to campus

Questions

  • Question about scope of this group: As a custom web developer, will this group be beneficial for him?
    • Daniel Reeves described how the group has helped him in his role as a custom application developer.

Proposed changes to web.unc.edu hosting – February 2020 Recap

February 13, 2020 /

Proposed changes to web.unc.edu

  • ITS-Digital Services wants your feedback!  
  • We are moving hosted WordPress websites to the cloud, and we’re proposing changes to web.unc.edu. Come hear our proposal to address and improve digital accessibility and university branding.
  • If you have a site hosted on web.unc.edu you’ll want to weigh in on these ideas!

Date: RESCHEDULED   Thursday, Feb 13th
Time: RESCHEDULED – 2:30-3:30
Location:  Graduate Student Center
Presenter: Kim Vassiliadis, ITS-Digital Services

Presentation Slides

Proposed Changes to web.unc.edu presentation slides (pdf)

Presentation Recap and Notes

  • Moving to the cloud
    • Contact signed with Pantheon
    • ITS is paying for the hosting
    • Primary focus is environments ITS manages
      • Web Dot network
        • Self service
        • WP Multi-site
      • Sites Dot network
        • Enterprise
        • Departmental
        • WP hosting
      • unc.edu
        • Stand alone installation
  • Opportunities
    • Rethink offerings
    • Address university branding
    • Address digital accessibility
    • Educate users: website ownership
  • Current Multi-site
    • Currently ~5K sites
    • 9 Themes
    • 50+ Plugins shared
  • Recent sites created
    • Sites created since September
    • ~700 sites
    • Numbers
      • 83% were created by student
        • Most were for classes
        • Some for Resume
        • Few for other reasons
      • 17% were created by employees
  • WebDotUNC
    • By default setup as a web.unc.edu domain with your site name
    • Example site – Vaccines
      • Concerns
        • Copyrighted material
        • Accessible
        • Information Literacy
        • Has a .unc.edu domain
  • Employee Sites
    • Roughly evenly split between the different use reasons
      • Lab Sites
      • Associations
      • Professional Faculty Sites
      • Personal Faculty Sites
  • Proposal
    • Rename the network from web.unc.edu to some name that does not imply the authority of the university
    • Has some affiliation, but not an official page/site
    • Could be either a subdomain or a slash URL name
      • Ex: sitename.tarheel.live vs. tarheel.live/sitename
    • Criteria for a unc.edu domain
      • Site Must
        • Represent the university
        • Meet baseline accessibility requirements
          • Attend an accessibility training within a semester/year
        • The site must qualify and the site/content managers require training for this level
  • Kim’s questions
    • Is tarheel.live effective?
    • Do we grandfather in existing 5K sites?
      • On request?
    • How should we handle faculty/personal sites going forward?
    • Other suggestions?
  • Ownership transfer
    • Could have a process to change ownership of a site (ex: student site a professor wants to keep)
    • This way content can persist beyond
  • New workflow
    • All sites would start at the tarheel.live
    • There would be a request process to move to a unc.edu domain
  • Should we have this [website hosting] service at all?
    • There are free services available
    • But, this service is 10 years old and we are reticent to discontinue it at this point
  • How to manage older sites?
    • Have decommissioned
  • If you are a lab, and you are spinning it up, how to have banner removed?
    • Could be a request process?
    • Could be moving the site to unc.edu instead
  • Archive
    • We don’t want to become an archive for old sites
    • Can work with university archive services to capture the content but retire the site.
  • SiteImprove Tool
    • Researched accessibility tools, received help from people to test
    • Just decided on SiteImprove recently and working with different groups to provide access
    • Want to make it so webmasters can scan the various site they manage
    • Pilot members
    • Will it cover login sites?
      • Working on that now
      • Can scan the content

Questions and Discussion

  • How much will visual branding be required for the initial move?
    • That conversation will come in a later phase
  • Suggestion to use the subdomain path
    • There are challenges to both approaches
  • Distinction between official sites and personal/student sites, this is WordPress and this is free for many, what about putting a banner denoting it is not an official site?
    • Not sure if it will help us legally, but there is a perception that it would divorce us from the direct connection
  • Have you discussed building a form for sign up that qualifies people as they fill it out?
    • Yes, but we want to see on the back-end that you are doing your due diligence before getting a unc.edu site
  • Advantage to separate URL?
    • Can have the default domain go to an explanation page
  • How to handle domain mapped URLs?
    • May leave as is for now and circle back when we have the initial phase complete
  • Thinking about GDPR in this process?
    • Not been given any guidance so far
  • How will the current URLs redirect?
    • That plan is in the works but not finalized at this point
  • What is the cost of the subdomain vs. subdirectory?
    • One cost for a subdirectory but each subdomain could have a cost associated with them
  • Theming thoughts? Will we get away from the bootstrap shortcuts?
    • Yes
    • They are in discussions about shared elements
    • Look at the oxygen builder that can take the place of a theme
      • Super fast
      • Can create design without themes
  • Could you have a structure where you ask for the life-time of the site?
    • That way you can put a timeline on the site
    • The person would need to think about how long the site would need to stay on the web.
  • If I am a professor, what are my options? Does the site need to be indexed and searchable to everyone in the world?
    • Could there be checkboxes for various options? Google Indexing for example?
    • Could setup the Tarheel.live sites so they don’t index by default and have some process for becoming indexed
    • Kim looked at other University offerings and few institutions provide the infrastructure that UNC does
      • Many have some space for personal
  • Is it possible to have a branch that the class sites go to that can be temporary and expire and those who want a longer lifetime could take a different path?
    • Could use a directory value (LDAP values) to identify users
  • Could there be an automated way to decommission unless people want to keep it?
    • Essentially, you get a site for a year
    • At the 11 month mark (or some other time), send an email reminding them to request another year.
    • For high-level users, they could be higher on the radar for the digital services group
  • Require second admin
    • Could require someone as a second admin if the site is important
    • Might be some cases where people leave and the site needs to persist
  • For the official work sites, will it be the same functionality as current (plugin restrictions, themes, etc.)?
    • Shifting what we have for now
    • Want to examine this at a later date
  • CloudApps has similar issues? How to handle?
    • Have not started that conversation yet, but a good idea
    • Inactive sites spin down over time, so may not be a pressing issues
  • Are absolved from the accessibility rules with the tarheel.live?
    • No but it does make a difference
    • We need to do what we can, where we can
    • Baby steps to make things better
  • What if the URL was students.unc.edu?
    • Just because you are using tarheel.live, it is still UNC related
    • Investigated using sandbox accounts in the platform
      • Tested it with students in a class to see the feasibility
      • It was a disaster, difficult to use,
      • If the site became a “successful” site, there would be a payment structure required
  • Cost?
    • There is no cost at this time
    • Will be covered by ITS
  • What could this move provide for us?
    • Free up time on the Digital Services team
    • A more robust and effective method for rolling out plugins
  • Will ITS allow sliders on sites?
    • Starting to phase out sliders.
    • Old sites are grandfathered in but new sites will not allow it
    • But they are not accessible, can trap keyboard users
    • Design is moving away from this now (make the logo big and make the logo bigger!)
  • Referring to old assignments
    • Faculty like to link to previous assignments and work
    • How to handle this persistence?
    • Need to consider if the student

Office 365 Tools 2: OneDrive and Teams – May 2019 Recap

May 9, 2019 /

May Webmasters Meeting Details:

Date:                                     Thursday, May 2nd

Time:                                    2:00 PM – 3:00 PM (30 minutes of extra time if needed)

Location:                             Graduate Student Center (211-A W. Cameron Ave.)

Presenter(s):                     Alison Campbell, Office 365 Program Manager with ITS

Presentation Topic:                      Office 365 Tools 2:  OneDrive and Teams

Office 365 is a suite of applications that are built with productivity and collaboration in mind. There are more than a dozen apps to choose from and it can be intimidating and time-consuming trying to figure out which ones might work for you. In this session we’ll talk about 2 applications and the tools within them that are geared towards helping you collaborate in a more productive and efficient way:

  • Teams
  • One Drive

Meeting Recap and Notes:

May 2019 Webmasters Meeting – Office 365 Tools 2: Productivity and Time Management

Meeting Information

  • Date: 05/02/2019
  • Time: 2:00
  • Duration: 1 hour
  • Location: Graduate Student Center
  • Attendees: ~20
    • 2 First Timers

Presenter(s)

Notes – Presentation

  • 2 Office 365 Apps
    • One Drive
    • Teams
  • One Drive
    • Office 365 Cloud Storage Solution
    • Approved for Sensitive Data
    • Folders and individual files
    • Sub Menu
      • Many actions available for folders and files
  • MS Teams
    • Browser vs. Desktop Client
      • Both work well
      • Personal preference which you use
    • Collaborative Work Space
    • Conversations
      • Features
        • Add attachments
        • Increase the size of text edit field
        • Emojis and
        • Meeting Invites
          • Will add to Outlook calendar
          • Will be Teams Meeting
    • Chat
      • Essentially skype for business features
      • Can be with 1 or more people
      • Can add additional people to a chat but it will start a new conversation with that individual
    • Files
      • Any file you attach will be put in the “Files” tab
      • 2 places to interact
        • Files Tab
        • Files Option on left menu
      • Provides you similar actions to One Drive
      • All Files
        • Can see various options
          • Recent
          • Which team
          • Items within a team
          • One Drive (available in teams)
    • Video and Audio Calls
      • Can initiate a call easily a call with an other person
      • Works with both
    • Message Options
      • Mark as read/unread
      • Edit
      • Delete
    • Screen Sharing
      • Can show your screen to others
    • Pinning People
      • Can pin people you interact with often
      • Can notify if someone is available
    • Teams Space
      • Duplicate chat feature but team-wide
      • Left navigation changes from people to teams
      • On a team, everything is shared
    • Team Channel
      • Way to organize information, not people’s permissions
      • Always a general channel by default
      • Recommend that you start in general and make more as you need them
      • Tabs
        • Conversation
        • Files
        • Notebook
    • Creating a team
      • Button at the bottom
      • Generally, choose “Staff Members” for the Team type
      • The name of a team is very important
      • You are creating an Office 365 group when you create the team
      • Good to have a naming schema for consistency
      • Will be labeled as “Private” so only members you decide can join
        • Public teams allow anyone at UNC to join
      • If a team has guests, the team will denote that
    • Managing a Team
      • Tabs
        • Members
        • Pending Requests
        • Channels
        • Settings
        • Apps
    • User Levels
      • Owner
        • Do anything in the space
        • Should only have at least 2 owners
      • Member
        • Can manage files and content
        • Can remove items
      • Guest
        • Can only add and edit items
    • Staff notebook
      • Essentially One Note
      • 3 sections
        • Collaboration Space
          • Where team members share notes
        • Content Library
          • Push out read-only information (ex: instructor syllabus)
        • Student Notebooks
          • Notebooks for individual members for the teams
          • Owners can see the contents
        • Can add a staff notebook for a team if it does not exist
    • New Tabs/Applications
      • If you run into an application that is not available, reach out to ITS as they verify the application before it is available
      • When it is available, it is for all of campus
    • If someone makes a mistake, how to go back to original version?
      • Open in SharePoint as it is how you open the group OneDrive space
      • Click on file options, version history
    • Meetings
      • Will pull in your Outlook calendar
      • Can join Zoom meetings with Teams
      • Can Schedule Meeting
        • Defaults to On-line meeting
        • Populates to the Outlook calendar for anyone added
    • Shifts
      • If you have shift workers or student workers, the app may help
      • Allows people to take time off and perform scheduling
    • Notification Icons
      • You will see icons for any activity in a team or chat
      • The icon shows a count for the activity
    • Activity Bell
      • The activity bell will show activity across teams and chats
    • @ mention
      • You can mention the entire team or just a single individual
    • Privacy
      • Can allow individuals to contact you if you are set to private
    • Size
      • Teams have 5TB of storage
      • Individuals have 5TB of storage
      • If you want more, ask ITS

Questions

  • Is it syncing updates simultaneously?
    • It does sync simultaneously
  • If you are editing the same sentence, how does that work?
    • Office 365 can register changes when editing at the same time
  • What about One Drive for a group, is that through MS Teams?
    • Yes, but the MS teams interface seems easier
  • Difference between SharePoint and Teams?
    • SharePoint is the underlying structure for teams
    • Alison thinks SharePoint is pretty heavy for most users
  • Can you start multiple chats with the same person to organize?
    • No, a chat with another individual is singular
  • If I switch over from Skype for Business to Teams, can we have cross-pollination between teams chat and Skype?
    • The two should work interchangeably
  • When you add a file, can you remove the file at a later date?
    • You can remove or choose to stop sharing
  • Are there chats that are outside of Teams?
    • Use the chat feature for individual communication
  • If each Team creates a group, do you need to create the group first?
    • No necessarily, but creating a Team will add additional features
  • Is there any way to filter channels for individuals?
    • Individuals can choose not to follow or see, but they will still be available to access
    • Can hide channel
  • When you create a channel, are users notified?
    • No, but they will see it
  • If an owner leaves, what happens?
    • The team becomes orphaned but ITS always has access
    • This is another argument why you want multiple owners
  • If a file on One Drive is buried under multiple folders, if I share the file on the team what happens?
    • If you upload a file, you are giving your team permission to edit the file
    • It stays in its original saved location
  • Bringing in People outside UNC?
    • For Teams or just OneDrive?
    • Can share folders, files with individuals, they need an Office 365 account
      • The Account is free
      • All permissions/features are the same for these individuals
  • When people come on board, does a team automatically add the user?
    • No, you will need to add them
  • If a user is added to a team, will they see the history
    • Yes, once you are on a team, you see its history
  • When do you start a team vs. a channel?
    • Channels are ways to organize and segment interactions
    • You always get 1 channel on a team
  • Does it save locally as well, if we were without internet, could we access it?
    • If you have the MS Sync client, yes, otherwise no
  • If you share a document, can you have a notification remind them to view something?
    • Not at the moment

Office 365 Tools 1: Outlook, OneNote, To-Do, Planner – April 2019 – Recap

April 26, 2019 /

April Webmasters Meeting Details:

Date:                                     Thursday, April 18th

Time:                                    2:00 PM – 3:00 PM (30 minutes of extra time if needed)

Location:                             Graduate Student Center (211-A W. Cameron Ave.)

Presenter(s):                     Alison Campbell, Office 365 Program Manager with ITS

Presentation Topic:

Office 365 Tools 1: Outlook, OneNote, To-Do, Planner

Office 365 is a suite of applications that are built with productivity and collaboration in mind. There are more than a dozen apps to choose from and it can be intimidating and time-consuming trying to figure out which ones might work for you. In this session we’ll talk about 4 applications and the tools within them that are geared towards helping you manage your work in a more productive and efficient way:

  • Outlook
  • OneNote
  • To-Do
  • Planner

Meeting Recap and Notes:

April 2019 Webmasters Meeting – Productivity and Time Management

Meeting Information

  • Date: 04/18/2019
  • Time: 2:00
  • Duration: 1 hour
  • Location: Graduate Student Center
  • Attendees: ~20
    • 4-5 First Timers

Presenter(s)

Notes – Presentation

  • 4 Office 365 Apps
    • One Note
    • Outlook
    • Planner
    • To-do
  • Outlook
    • Multiple different ways to organize
      • Rules
        • Automatically perform some action based on some ruleset
      • Folders
        • Could be based on Projects, contacts
        • 3 folders to organize work
          • Tasks
            • On-going items
          • Follow-up folder
            • Areas that require follow-up
          • Some Day
            • At some point
      • Quicks Steps
        • Automatics steps for organization
        • Ex:
          • Move to folder
          • Flag and Move
          • Custom
      • Flagging Emails
        • Click on flag icon, will color code
        • Can organize by flag in the inbox
        • Adds to Outlook tasks and OneNote
        • Flag Types
          • Can add dates, canned or custom
        • Can drag and drop to Task interface
          • Will bring up a task interface
      • Tasks (similar to the To-do structure)
        • A basic task interface for creating tasked based items from
        • Interface allows you to set dates and other relevant data about
      • Clean Up
        • Icon with the envelope with an X on it
        • Can remove redundant items
    • Other Features
      • Out of office messages
      • Email Signature
    • Batch Email Time
      • If you can do something in less than 2 minutes, do it in your batch email time
      • If it will take longer, make time for those email message
    • Delay Delivery
      • Can set an email to send an email automatically at some prescribed date and time
      • This allows you to compose the email at your leisure and
    • Add Ins
      • Extra features available to certain apps
      • UNC ITS security needs to vet the add-ins before the can be used
      • Can view the list at http://office365.unc.edu/3rd-party-applications/
        • There is a request process if you want an add-in that we do not currently have
  • OneNote
    • Can get at https://office.unc.edu
    • Many different versions
      • Web client
      • Windows 10 applications (multiple)
      • Mobile App
    • Use for
      • Helps with project management
      • Uses to store agenda and meeting notes
    • Organization
      • Notebook
        • Group of sections and pages
      • Sections
        • Group of pages
      • Pages
        • Where you store data
      • Integrates with Meetings
        • Can pull in meeting attendees
      • Email Page
        • Can email a page
        • Everyone in a meeting will be in the to field
      • Sharing
        • Must use a shared notebook if others will need to view
      • Tagging
        • Checkboxes
          • General to-do task structure
        • Highlight or Star an item
          • Note for later
        • Easy to pull important items from notes
        • Can integrate with Outlook tasks
      • Individual vs. Group Notebooks
        • Everyone at UNC gets an individual OneDrive account and Individual OneNote notebook
        • The individual one is not shared by default
        • Can be team based from MS Teams
      • Search
        • Can search all note books, sections and pages
  • ToDo
    • Similar to Wunderlist
      • Wunderlist bought by Microsoft
    • Simple to-do list application
    • Only available in an online application
    • Similar to the Outlook task interface
    • Structure
      • Lists
        • Every list can have tasks
      • Tasks
        • Every task can have additional information
      • Steps
        • Like sub tasks
      • Add to My Day
        • Can add tasks to your day
        • Can drag a task over to My Day
      • Set Reminders
        • Can show up in Outlook
      • Due Date
      • Planned
        • Items with due dates
      • Flagged email
        • Flagged items in email
        • Choose to connect to email and the items will connect
      • Tasks
        • General bucket as a place to store uncategorized items
  • Planner
    • Structure
      • Buckets
    • Similar to Jira
    • Not as powerful as MS project
      • No Gantt charts
    • Good for basic tasks and assigning to people
    • Shared via an Office 365 Group
    • Can assign to anyone in the group
    • Can add
      • Due date
      • Start date
      • Assignment
      • Tasks
      • Attachments
      • Notes
      • Comments
      • Description
    • Copy Tasks, or copy link to tasks
    • Charts
      • Can see the progress and status
      • Late items,
    • Schedules
      • Calendar view of items

Questions

  • Where to store email archive, server or computer?
    • Generally, want to move to a separate space
    • OneDrive is a great space to store this
  • Interacting with Email and MS Teams?
    • Daniel Reeves uses it as a way to monitor MS Teams
    • You can get a reminder that there is a conversation that you missed
  • How to get to the Flag view?
    • In the header space, the icon looks like a flag
  • How do I have multiple auto-generated notebooks?
    • It is usually an individual issue and would need to be reviewed by ITS to be sure
  • If you don’t get through all your tasks in MyDay, what happens?
    • The items will just move off of my day
    • All the items will still be in the lists where it originated
    • You cannot see the list of items not completed in the MyDay
  • When you assign a person to a task in Planner, do they get an email?
    • It can, you just
  • What is the difference between To-Do and Planner?
    • Individual (to-do) vs. shared (planner)
  • Outlook calendar integration?
    • Not planned from what we know

Productivity and Time Management – March 2019 – Recap

March 28, 2019 /

March Webmasters Meeting Details:

Date:                                     Friday, March 15th

Time:                                    2:00 PM – 3:00 PM (30 minutes of extra time if needed)

Location:                             Graduate Student Center (211-A W. Cameron Ave.)

Presenter(s):                     Alison Campbell, Office 365 Program Manager with ITS

Presentation Topic:

Productivity and Time Management Tips

Productivity and Time Management are topics that anyone with too much on their plate or no idea where to start can benefit from. We’ll talk about why you should care about managing time and being more productive with it, how to start when you don’t know where to start, and general tips to be a more productive and efficient human at work and elsewhere. Productivity and time management is all about  getting things done with efficiency, so you have more time and energy for the other parts of life.

  • Tools: Office 365 (Outlook, To-Do, Planner, OneNote)

Meeting Recap and Notes:

March 2019 Webmasters Meeting – Productivity and Time Management

Meeting Information

  • Date: 03/15/2019
  • Time: 2:00
  • Duration: 1 hour
  • Location: Graduate Student Center
  • Attendees: ~20
    • 4-5 First Timers

Presenter(s)

Notes – Presentation

  • Why
    • Values
      • Save Time
      • Reduce Stress
      • Increase Efficiency
      • Focus on important things
  • Steps
    • Specific Steps
      • Assess
      • Remove
      • Reassess
      • Organize
      • System
      • Observe System
      • Keep Improving
    • Example: Cluttered utility drawer
      • Assess
        • Identify what is in there, so you know what you are working with
      • Remove
        • Remove all items to know what is there
      • Reassess
        • What should be in there?
        • What should not?
      • Organizing
        • Organize space
      • System
        • Create a system for the organization
      • Observe the system
        • Verify the system works properly
        • Look for challenges with the system
      • Keep Improving
        • Make the process iterative
        • Continually improve the structure and organization
  • Productivity and time management
    • Notes
      • It’s subjective
      • What are your goals?
      • Focus on what is important
      • Be consistent
      • Create a habit
  • Productivity Tips
    • Notes
      • Inbox management
      • Everything in one place
      • Unsubscribe
      • Delete apps
      • Unfollow
    • We spend ~55 minutes a day looking for things (in general)
      • Designating places for things
    • Remove unnecessary things from your life
      • Wastes your time
    • Techniques
      • Mind sweep
      • Brain dump
      • “Later usually means never”
      • Undesirable #1
      • Smallest, easiest step
      • Decision fatigue
  • My ideas
    • Mark out time for lunch every day
    • Plan out on the previous day
  • David Allen
    • Expert on organization
    • TED Talks

Notes – Discussion

  • How would you say these principles apply to departmental processes and activities?
    • Yes
  • With trying to have conversations through various applications, how do you keep track of it all?
    • Remove some of the complexity
    • Set some organizational rules for how to have a conversation can be helpful
      • As a group, decide how you will communicate and have some process to ensure those rules are followed
    • Move content to the proper place
  • How do you organize your email and reduce the clutter? Where to put things for later reference?
    • Email rules, folders
    • Flagging/tagging of email messages
  • When working remotely, how do you keep on task?
    • Consistency with work behaviors
    • Put in breaks to give yourself a break and keep you on track
  • Any tips for not getting distracted by social media when it is part of your job?
    • Segment the interaction
    • Have times to checking and working on it
    • Be intentional about what you will be notified about
  • When you batch your time, how do you choose to structure it?
    • She has a good idea of how much time things take
    • Get a sense of common work so you know roughly how long things take
    • Plan ahead and establish what you will do to help
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