2015 July Presentation

Presenters

1. New Support Model – Kate Hash and Sean Simone
2. Hours of Operation – Steve Segedy
3. URL Shortener – Dan Barker
4. OpenShift – Patrick Casey, et. al.
5. UNC Tools/Services – Robert Kraus, Daniel Reeves, Rachell Underhill

UNC Tools/Services

• Qualtrics – Smart, robust & secure survey builder and data analysis tools
  • Meets all UNC storage requirements for sensitive data so no matter what you are collecting, you can store it on Qualtrics servers and export it out when you need to run it later.
  • Easy setup of collaboration groups for survey building. Can be done by department manager.  If you don’t know who your department manager is email qualtrics@unc.edu
  • Qualtrics Offline app allows you to download your survey to an Android or iOS device and then administer your survey and upload the results when you have internet access again.
  • New Qualtrics REST API was just released to allow developers to interface directly with Qualtrics.
    • http://www.qualtrics.com/university/researchsuite/developer-tools/api-integration/qualtrics-rest-api/
  • Other great features: embedded data, piped text, panels, and much more.
• Web Dot UNC
  • ITS offers WordPress based web hosting and and content management to all UNC divisions, departments, schools, etc., at no charge.
  • Information & sample sites: sites.unc.edu. See also web.unc.edu
• Carolina Technology Consultants (CTC) – The CTC provides resources to help UNC IT professionals at UNC-Chapel Hill in their daily work and professional development.
  • CTC – listserv, annual Fall retreat, Bar camp
  • https://ctc.unc.edu/
• ITS Virtual Labs (Citrix)
  • Dozens of full-fledged (cloud delivered) applications available for use from multiple devices without having to purchase a license.
  • From Adobe Creative Suite to SAS to MS Office available via a web browser or directly on device through Citrix Receiver client (must be installed). No VPN login needed. Some limitations apply.
  • for details: http://sils.unc.edu/it-services/remote-access/its-virtual-lab
  • https://virtuallab.unc.edu/vpn/index.html
• Event Registration – Office of Research Information Systems (ORIS)
  • for one hour to one day events, free or with fee, complete online registration form generation and event management system
  • https://cfxtest.research.unc.edu/res_classreg/index.cfm
• ITS Help Resources
  • ITS ITRC/Help Desk
    • URL: http://help.unc.edu
    • Phone Number: 919-962-HELP
    • Description
      • One stop shop for all problems on campus.
      • If you are having an issue and are not sure whom to contact, they are a good starting point.
    • Services
      • Support methods
        • Phone
        • Help request
        • Live Chat
        • Walk-in support
      • Support areas
        • Hardware
        • Software
        • Troubleshooting
        • Any General question
  • ITS Software Acquistions
    • URL: http://software.unc.edu
    • Description
      • Provides reduced cost or free software to all UNC campus
      • Manages all ITS volume licensing
• Collaboration Resources
  • SharePoint
    • URL: http://sharepoint.unc.edu
    • Description
      • Web enabled team collaboration software
      • Part of the Office suite and is being upgraded with the Office 365 move
    • Features
      • Document storage and management management
      • Basis forum
  • Voicethread
    • URL: http://voicethread.unc.edu/
    • Description
      • Allows you to post material and allow others to comment on the material
      • Can comment with: voice, video writing and freehand
  • Sakai
    • URL: https://sakai.unc.edu
    • Description
      • Learning management system (LMS) for UNC
      • Instructors can create courses for individuals to interact with
      • ITS/UNC Uses it for annual exams.
      • Can register for a consultation with UNC Teaching and Learning
  • !!Elluminate Live
    • URL: http://sils.unc.edu/it-services/instructional-technology/elluminate
    • Description
      • Blackboard collaboration tool
• Productivity/Training Resources
  • Office 365
    • URL: https://its.unc.edu/project/office-365/
    • Description
      • The suite of Office 365 products available to all of campus
      • Will be rolling out to Faculty/Staff fall 2015
    • Features
      • Exchange – Larger email boxes (50 GB)
      • Sharepoint update
      • LYNC/Skype for Business
      • One Drive (for non-sensitive materials)
      • Office Online (Web based versions)
  • UNC Creative Services
    • URL: http://creative.unc.edu/services/
    • Description
      • Paid service for creative work on UNC campus
      • Services (as advertised on their site)
        • Strategic planning
        • Print design
        • Web design and Development
        • App Development
        • Branding
        • Graphic Identity
  • Library Media Resource Center and Design Lab
    • URL: http://library.unc.edu/house/mrc/
    • Areas
      • Media Lab – Audio Lab, Video Editing Suites, Duplication Station and Video Transfer
      • Media Lab Classes – Free instruction for a variety of media manipulation software (Adobe Premiere, Final Cut Pro, iMovie and more)
      • Design Lab – 8 Macs and 10 PCs with Adobe and web development software.
    • Description
      • Media resource center located in the Undergraduate library
      • Contains multiple areas, including the media lab, equipment guides and equipment borrowing.
      • Links to other media resources on campus.
  • OASIS
    • URL:http://oasis.unc.edu/
    • Description
      • Office of Arts and Sciences Information Services
      • Features
      • Training
      • Software
      • OASIS services
      • Loaner Equipment
      • Other
  • Lynda
    • URL: http://software.sites.unc.edu/lynda/
    • Description
      • Free Online Computer Based training resources for multiple development areas
    • Areas
      • Adobe Products
      • WordPress
      • Blackboard
      • Programming Languages
• ITS Programmatic Resources
  • LDAP/AD
    • URL: N/A
    • Description
      • Directory information for all individuals on campus
      • Names, departments, addresses, affiliations, etc.
      • Managed by the ITS Identity Management office
      • Public and Privileged data.
      • Must contact IDM to get a privileged reader.
    • Features
      • Centrally accessible directory information
      • Onyen authentication

• relay.unc.edu
  • For sending email automatically generated through servers, workstations or printer/scanner/fax machines without requiring SMTP authentication
  • User and machine mail streams are being separated so that machine mail reputation rankings and blacklisting will not affect delivery of user email and vice versa.
  • Messages destined for UNC addresses should arrive faster now via a dedicated Exchange connector.
  • Messages destined for non-UNC addresses will route through DNS as usual.
• SAI Registration Portal
  
  • For servers and administrators who host sensitive information and/or are mission critical
  • sai.unc.edu
  • Portal: https://sai.itsapps.unc.edu/sai
  • Register administrators and servers
  • Sign up for administrator training and device scanning
• Qualys
  • Server vulnerability scan tool
  • The campus Vulnerability Management Policy requires that sensitive and mission critical devices be scanned for vulnerabilities at least monthly and preferably weekly.
• Shibboleth
  • Open-source software package for Web single sign-on across campus(es)
  • To get started, submit a Remedy request to ITS-IDMGMT
• InCommon SSL Certs
  • New self-service site
  • https://software.unc.edu/incommon/ssl/
  • Fast turn around
  • Single-host, multi-domain, and wildcard certificates are available.
  • Free!
  • 1-3 year certificates available